Privacy Policy | MICMA™

1. Introduction

MICMA (Margasoft Corp.'s Integrated Claim Management Application) ("MICMA," "we," "us," or "our") is committed to protecting your privacy and handling your personal data responsibly. MICMA is developed and owned by Margasoft Corporation, headquartered in California, United States. This Privacy Policy explains how we collect, use, share, and safeguard information from users of our Healthcare Claims Management Software, including MICMA, and any related integrations, websites, or applications (collectively, the "Software"). By using our Software, you agree to this Privacy Policy. For additional legal information, please review our Terms of Service.

2. Scope of Policy

This Policy applies to all individuals who access or use our Software, whether directly or via an organisation. If you or your organisation has a contract with us, that contract may include additional privacy obligations. Please review any such contract as it may override or supplement this Policy.

3. How We Collect Information

We collect information to provide and improve our Software, ensure the legal validity of documents, support analytics, and comply with legal obligations. Collection occurs directly from you, automatically via devices and usage, from third parties, and on behalf of our customers.

3.1 Information You Provide Directly

You provide information when you register, log in, create, edit, review, or sign legal documents, update your profile, or contact support. This may include your name, email address, phone number, mailing address, billing information, or electronic signature. You may also provide information about others, such as collaborators on legal documents or recipients of documents.

3.2 Information Collected Automatically

We automatically collect information when you use our Software, including: IP addresses; device attributes and identifiers; operating system and browser type; precise geolocation if permitted; usage data such as page interactions, clicks, and session times; transactional data related to document actions; and cookies or similar tracking technologies. Third-party services like Google Analytics and HubSpot may also collect data for analytics and marketing.

3.3 Information from Third Parties

We may receive information about you from our customers or other third-party sources and combine it with data collected directly. For example, a customer may provide your contact information to enable signing or reviewing legal documents within the Software.

3.4 Information Processed on Behalf of Customers

When acting as a data processor, we handle personal data according to our customers' instructions. Customers are the data controllers and responsible for legal compliance. For inquiries about this processing, please contact the relevant customer.

4. Use of Information

We use your information to: provide and improve our Software; ensure legal compliance and e-signature authenticity; deliver support; develop new features; send product updates and marketing communications; prevent fraud and unauthorized access; analyse usage and performance; and meet legal retention requirements. We rely on consent, contractual necessity, legitimate interests, or legal obligations as appropriate legal bases for processing.

5. Sharing of Information

We do not sell or rent personal information. Information may be shared with:

• •service providers who support the Software, bound by confidentiality agreements,
• •authorities to comply with legal obligations or protect rights,
• •other users when you share or collaborate on documents,
• •your employer if using a corporate account.

6. Retention of Information

We retain personal information only as long as necessary for the purposes collected or to comply with applicable laws. Where technical limitations prevent deletion, data is safeguarded and use restricted.

7. Your Choices

You may: access and update your profile, opt out of cookies or tracking technologies, manage device location and privacy settings, close your account, or withdraw consent where applicable. Choices may affect access to certain features. Contact us for assistance.

8. Rights under GDPR and CCPA

If you are located in the EEA, Switzerland, or California, you have the right to: access, correct, delete, or restrict the use of your personal data, object to processing, obtain a copy or portability of your data, withdraw consent, and limit marketing communications. We may transfer data outside the EEA or Switzerland under GDPR-compliant safeguards, such as standard contractual clauses or Privacy Shield frameworks.

9. Protection of Information

We implement technical, administrative, and physical safeguards to protect personal information. Despite these measures, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or misuse.

10. Changes to this Policy

We may update this Policy to reflect changes in law, Software functionality, or data practices. The version in effect at the time data is collected governs its use. Significant updates may be communicated via email or posted on our website.

11. Contact Us

For questions or complaints regarding this Privacy Policy or our data practices, contact us at [email protected].